Responsible Gambling at Platinum Casino
At Platinum Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment
Platinum Casino operates in full compliance with New Zealand gambling regulations and is dedicated to promoting responsible gambling practices. We actively work to prevent problem gambling and provide tools and resources to support players who may need assistance.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or personal problems
- Lie to family or friends about your gambling habits
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when not gambling
- Chase losses by continuing to gamble after losing
- Neglect work, family, or other responsibilities due to gambling
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools
Platinum Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents excessive losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable periodic reminders that notify you of how long you have been playing and how much you have spent during your current session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to access your account or place any bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Platinum Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.
Protecting Minors
Platinum Casino strictly prohibits gambling by persons under the age of 18. We take all necessary measures to prevent underage gambling, including age verification checks during registration and at any point during your account activity.
If you share a device with minors, we strongly recommend using parental control software to restrict access to gambling websites. The following tools can help:
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
The Gambling Helpline offers free, confidential support for anyone affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Te Ara Whitiki — Māori Gambling Support
Culturally appropriate gambling support services are available for Māori communities through various regional providers. Contact the Gambling Helpline on 0800 654 655 for a referral.
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks during your gaming sessions
- Do not gamble when you are upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Self-Assessment
Not sure if your gambling is becoming a problem? You can take a free, anonymous self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Contact Our Responsible Gambling Team
Our dedicated Responsible Gambling team is available to assist you with any concerns, questions, or requests related to your gambling activity. We are here to help you use our tools and connect you with the right support.
- Email: [email protected]
- Live Chat: Available on our website 24/7
- Support Email: [email protected]
All requests related to self-exclusion, account restrictions, and responsible gambling tools are processed within 24 hours of receipt.
Our Regulatory Commitment
Platinum Casino operates in accordance with applicable gambling laws and guidelines relevant to New Zealand players as of June 2026. We are committed to upholding the highest standards of player protection and responsible gambling. We regularly review and update our policies to ensure they reflect current best practices and regulatory requirements.
Last updated: June 2026
